2022
Store, theme, and operations follow-up since this year
Shopify Services · Maintenance
Shopify Technical Support & Maintenance
The job does not end when the store goes live. A theme or app update can break things; a slow page or a checkout error cuts sales. We take the follow-up; you stay on orders.
A one-off fix or a monthly hour pack. Scope sits in the proposal; no sales pressure. Same-day reply for urgent checkout and payment issues.
Why maintenance?
We stay after the store goes live.
Themes and apps update, speed drops, checkout can break. We take the follow-up.
Hours pack
Monthly hours in the proposal; when they run out we talk about the next pack
Health summary
On a regular plan, speed, errors, and next steps sit in one note
LCP · CLS · INP
We watch Core Web Vitals and write the bottleneck
Same-day reply
On checkout and payment errors, the phone comes first
Preventive care
Test after updates; no work without a backup
Maintenance process
Two models
One-off work or a monthly hours pack
24 hours
First pass for the free review
Priority
Cart, payment, and stock errors are not left waiting
Shopify Services · Maintenance
Why maintenance?
Themes and apps update, speed drops, checkout can break. We take the follow-up.
Performance and speed
We scan page open, image weight, and Core Web Vitals. Extra apps and a bloated theme cut sales; we write the bottleneck and fix it.
Theme and apps
A Shopify or plugin update can break the storefront. We test the new version and apply it without breaking fit. Nothing goes live blind.
New development
Where the ready theme is not enough, a small job or a custom tweak. It runs on hours; no unnecessary fixed fee. Scope stays in the proposal.
Store scan
We scan speed, SEO, broken links, and checkout first. A first pass arrives within 24 hours. Application is a separate conversation.
Bug fixing
A cart, payment, product-card, or theme error stops sales. We find the source, fix it, and note how it should not happen again.
Monthly summary
On a regular plan we write plainly what broke, what got faster, and what is next. If there is no number, there is no sentence.
Maintenance process
(06 steps)
From the scan to the monthly summary. Checkout and payment errors are not left waiting.
01
Opening scan
We scan speed, theme, apps, and the payment flow. Output: a maintenance plan and a priority list. No sales pressure.
02
Technical fix
We close broken links, slow pages, images, and basic SEO errors. Work that touches checkout goes first.
03
Updates and fit
We keep theme and apps current and test conflicts. No update without a backup.
04
Watching
On a regular plan we follow speed and critical errors. If checkout stops, the phone; day-to-day work runs by email.
05
Monthly summary
What we did, what stayed open, what is next. A development suggestion sits on its own line — not a forced sale.
06
Contact
Office in Kayseri, work across Turkey and with merchants in Germany and the Netherlands. 0531 245 07 17 and info@e-ciro.com. An urgent payment error is not left waiting.
Leave the tech with us
We stay after the store goes live.
A one-off fix or a monthly pack. Scope is written in the proposal.
Clients
Brands that trust us
From Shopify storefronts to Trendyol operations — brands we run together, from Kayseri across Turkey.
Dozens of brands on this wall… and many more
Take your place →Frequently asked questions
Is maintenance required after go-live?
When setup ends the store is yours; maintenance is a separate job. Themes and apps update, speed drops, checkout can break. If you do not want a regular pack, a one-off fix is also possible. Scope is written in the proposal.
Is SEO included in the maintenance plan?
Technical SEO — speed, index, canonical, broken links — is scanned on a regular plan. Content and keyword work is a separate service. We write month by month what we looked at in the summary.
Does Shopify support Turkish?
Yes. Admin and storefront can be set up in Turkish. Theme code or an app update is technical work; we do that.
How do you recover speed?
We scan image weight, extra apps, and a bloated theme. We write the bottleneck in LCP, CLS, and INP and apply the fix. No score promise; we fix what we measured.
How do support hours work?
On a monthly pack, hours are written in the proposal. Inside that time, errors, updates, and small tweaks run. When hours end we talk about the next pack or a one-off — the invoice does not swell on its own.
Can a Shopify update break the store?
It can. Theme and app mismatch can cut checkout. Backup before the update, test after. No blind publish.
Is there 24/7 on-call?
No. Same-day reply in business hours. If checkout and payment stop, the phone comes first; we do not promise a night watch. Time is clear in the proposal.
Do you support stores outside Kayseri?
The office is in Kayseri. Work runs across Turkey and with merchants in Germany and the Netherlands. Day-to-day work is remote; face-to-face is by appointment.